RemakeReel
Clear rules. Fewer surprises.
Understand payment refund reviews, generation credit returns, recurring plans and how to ask for help.
Last updated: 2026-10-25Money refunds
For your first purchase, you may request a manual refund review within 7 days of payment if none of its credits have been used. Send your order reference through Contact. Review does not guarantee approval. Confirmed failed generations return credits automatically; a successful generation is not eligible for a refund solely because of subjective dissatisfaction with the AI result. Mandatory consumer rights are not limited by this policy.
Failed-task credit returns
A task confirmed as failed or canceled returns its generation credits automatically once. A pending, processing or unconfirmed task is not yet eligible for an automatic failure return. Support reconciles unclear submissions to avoid duplicate charges or refunds.
Successful outputs and expectations
AI results vary. The source preview is inspiration, not a guarantee of identical motion, identity, audio, engagement or virality. Deleting a successful result does not automatically refund the credits used. Contact support if the delivered result has a problem.
Subscriptions and approved refunds
Cancel renewal from Billing and review the effective cancellation date shown there. Cancellation by itself does not refund a prior purchase. If a payment refund is approved, it is handled through the original payment provider where supported; returned funds follow that provider’s processing time and related credits are adjusted.
Your statutory rights remain
The 7-day review policy does not limit mandatory consumer remedies, rights relating to defective digital services, or any applicable withdrawal period. Accepting the Terms or starting a generation does not by itself waive a statutory withdrawal right. Contact us to exercise a mandatory right even if the standard review conditions are not met.