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Frequently asked questions

How does it work?

Pick a template, preview its source video and sign in. Add the requested photos, confirm you have permission to use them and review the credit cost before generating. Follow the task in My videos, then download the result when it is ready.

Which photos work best, and what files can I upload?

Use clear, well-lit JPEG, PNG or WebP photos up to 10 MB each. Keep the subject visible and avoid heavy filters, blocked faces or very small subjects. Each template has its own photo tips. Only upload photos you own or have permission to use.

Can I feature my pet, friends or more than one person?

Yes, when the chosen template supports them. Browse the Pets or Friends categories and follow the requested number and order of photos. Current templates use one, two or three photos. Get permission from everyone whose likeness you upload.

How long does generation take? Can I leave the page?

Processing time varies with the AI provider and its queue, so we do not guarantee a fixed completion time. You can leave the page and check the same task in My videos. If its status is unconfirmed, check that task or contact support before submitting another paid request.

How many videos can I make, and do I need a subscription?

The number depends on your credit balance and the selected template’s cost. All current templates use 1,000 credits per generation, shown before submission. Recurring plans and one-time credit packs are available on Pricing; packs are finite purchases without automatic renewal. Check Credits for your balance and any expiry dates.

What happens if generation fails or its status is unconfirmed?

A task confirmed as failed or canceled returns its generation credits once. Pending, processing or unconfirmed tasks are not automatically treated as failures. Check the existing task and contact support with its full reference if needed; do not submit it again while confirmation is unclear.

Can I request a payment refund?

For your first purchase, you may request a manual refund review within 7 days of payment if none of its credits have been used. Send the order reference through Contact. Review does not guarantee approval. A successful generation is not refundable solely because of subjective dissatisfaction; mandatory consumer rights still apply.

What happens to my photos? Can I delete my videos or account?

Photos are sent to the selected AI provider to process your request. You can remove completed videos and their media references, export account records and request account deletion in Privacy & data. Provider cleanup is a separate tracked process, so removal from the app does not promise immediate deletion of third-party copies.